THE PROBLEM
A Manager cannot see or switch to a branch
Recommended solution
Managers are restricted to branches assigned to their restaurant membership. Owners can use the consolidated all-branch view where that view is available.
- Confirm the branch is active and belongs to the same restaurant.
- Ask the Owner to open team access and assign the Manager to that branch. The assignment must be active.
- Sign out and back in, or refresh the app, then use the branch selector to choose an assigned branch.
- If the branch remains missing, ask the Owner to verify that the account has an active Manager membership for the correct restaurant.
Do not assign a user to a branch from another restaurant. The application is designed to keep tenant and branch data separate.
Make one change at a time and verify the result before repeating an order or payment action.