Troubleshooting guide

A Rider cannot see an expected delivery

Follow the checks in order. If the issue continues, use the support link below and include the exact page and error message.

Updated 18 Oct 2026Work through the checks · Ask an authorized Manager before changing access or payment records

THE PROBLEM

Recommended solution

Rider accounts see deliveries assigned to that rider within the active restaurant and branch. They do not see every delivery in the restaurant.

Ask a Manager to open the delivery order and confirm it is assigned to the correct Rider.
Check that the Rider has an active restaurant membership, the Rider role and an assignment to the branch handling the order.
Have the Rider refresh the delivery list and confirm the correct branch is active.
If the order is still missing, compare the order number and assignment in the Manager’s delivery view. Do not change the order’s restaurant or branch to make it appear.

Only the assigned Rider may update their delivery status or record an authorized payment for that delivery.

Make one change at a time and verify the result before repeating an order or payment action.