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A Manager cannot see or switch to a branch
Managers are restricted to branches assigned to their restaurant membership. Owners can use the consolidated all-branch view where that view is available. 1. Confirm the branch is active and belongs to the same…
Open solution Step-by-step guideA menu item or category is missing from the QR menu
The guest menu shows only items made available to the same active branch as the scanned table. A menu item can exist in the restaurant catalogue but still be hidden from a particular branch’s public menu. 1. Co…
Open solution Step-by-step guideA paid QR order does not show the optional review form
The public order-status page checks for order updates while it remains open. Once the QR order is fully marked paid, the optional feedback form should appear directly on that same page. It is not a rating filte…
Open solution Step-by-step guideA Rider cannot see an expected delivery
Rider accounts see deliveries assigned to that rider within the active restaurant and branch. They do not see every delivery in the restaurant. 1. Ask a Manager to open the delivery order and confirm it is assi…
Open solution Step-by-step guideA setting, page or button is not visible for my account
The app shows actions according to the signed-in role and the active branch. A missing button is not a reason to share another employee’s login or to change a URL to bypass permissions. 1. Confirm which account…
Open solution Step-by-step guideA takeaway order is not reaching the kitchen
Takeaway orders entered by a Manager or POS cashier are held until the required full payment is recorded. A waiter-entered takeaway order is saved as a draft for the cashier and does not create a kitchen ticket…
Open solution Step-by-step guideI cannot sign in to the restaurant app
First make sure you are using the app sign-in page, not the public marketing site. A valid account also needs an active restaurant membership. 1. Open the app login on the host configured for your deployment. D…
Open solution Step-by-step guideIngredient stock does not change after a menu item is sold
Ingredient stock is maintained through manual inventory movements. The current workflow does not connect recipes to menu items and does not automatically deduct ingredient quantities when an order is placed or…
Open solution Step-by-step guideThe payment, cash change or remaining balance looks wrong
The payment summary separates the bill total, the amount received, the amount applied to the order, cash change and any remaining balance. Check those values before confirming or recording another tender. 1. Co…
Open solution Step-by-step guideThe QR code opens the wrong table or the menu is unavailable
Each table QR is associated with one active restaurant, branch and table. A wrong table label or an unavailable-menu page usually means the QR link is stale, the table was moved, or its branch/table is inactive…
Open solution Step-by-step guideThe receipt opens but does not print on paper
The receipt screen uses the standard browser print dialog. A preview or successful order save does not guarantee that the computer has a working printer connection. 1. After billing succeeds, choose the intende…
Open solutionStill stuck after trying the steps?
Share the page, exact error, app role and branch with the authorized support contact.